Frequently asked questions about EDURINO

Do you have questions about your order, the app, or EDURINO figures in general? We've answered the most frequently asked questions here. If yours isn't answered here, please send us a message using the contact form .

About our products

EDURINO is a digital game and learning system that combines a figure, a pen, and an app. It was developed by speech therapists, elementary school teachers, and educators. Each of our figures from the magical EDURINO universe unlocks an educational game with corresponding learning content when your child places the figure on the home screen. The magical triangular stylus teaches pen grip. This makes it easy for children to use the app. The app is available for free in the App Store, Google Play Store, or Amazon App Store.

The EDURINO app is available for download in every country, including the USA.

EDURINO is suitable for children ages 4-8. However, it all depends on the child; especially if they still need to practice holding the pencil correctly, EDURINO is also suitable for older children. You'll also find information for each character on our website to help you assess whether the learning world is suitable for your child. With EDURINO, children are introduced to school skills, media literacy, and 21st-century skills in a playful way.

The app was developed by and with parents and educators for children. In addition to the educational content, your child's safety in the digital EDURINO world is our top priority. The parent area is secured with encrypted access. This allows your child to use the EDURINO products completely independently and experience exciting adventures together with Mika and her globetrotting friends.

You only need internet access once to download the app. After that, all learning content is available offline and can therefore be used even in airplane mode.

We certainly don't want to abolish traditional books—we love them too much for that. Digital learning should always be seen as a complement to analog learning. With EDURINO, you can introduce your child to digital learning responsibly and playfully, making their media time meaningful. Together with the world-traveling characters, your child will immerse themselves in magical worlds and learn without even realizing it.

With EDURINO's digital yet tactile learning concept, your child will experience a unique combination of auditory, visual, and fine motor skills. Learning becomes more diverse and simply more fun.

EDURINO also offers a safe introduction to today's digital world. Digital media have become an integral part of our lives, and our children are growing up with it. Let's educate them to be digital creators rather than mere consumers. The EDURINO app provides your child with a safe space where they can experiment and learn through play. This is extremely important for raising awareness and promoting conscious use of digital media.

Behind each toy figure lies exciting learning content for children ages 4 and up. EDURINO covers both school-preparatory skills and 21st-century skills. Mika explores the world of learning and writing. Robin discovers the world of quantities and numbers. More games such as Logical Thinking, Painting & Design, and Our Planet will follow soon.

On our EDURINO website, you'll find the latest overview of our world of figures. Subscribers to our newsletter will always receive insights into world travelers exploring the magical EDURINO universe. We'd love for you to join us.

Yes. You can also purchase the figures individually. Mika is sold as a starter set because she's designed to help your child learn and consolidate proper pen grip, and the pen is included. All learning content is designed for tablet-pen interaction.

The EDURINO triangular stylus was developed with occupational therapists and is suitable for left- and right-handed people.

That's absolutely no problem. Preschool children develop very differently and have diverse interests. Give your child the opportunity to get to know the game in peace; they can't go wrong, and all games can be easily repeated. Furthermore, the learning path will adapt individually to your child's needs. Parents can track their children's learning progress in a separate parent area.

You can set this individually on your digital device and thus retain control over your child's usage.

Yes, that's possible. You can create multiple user profiles in the app, making the game accessible to each child and automatically saving each child's progress to their own profile. There's no need to purchase duplicate figures.

To orders

No, you don't have to. We'll ship the available items directly to your home, and as soon as the pre-order is available, it will be dispatched immediately.

You can purchase a new pen here . With our specially developed stylus, your child will learn the correct pen grip while having fun. This builds and improves their writing skills.

Please note:
We can only process orders placed through our website and thus our online shop.
If you purchased EDURINO from Amazon or a store of your choice, please contact Amazon Retailer Support or a retailer directly.

On a technical issue

The EDURINO app runs on common iOS and Android smartphones and tablets and Amazon Fire tablets.

For the best gaming experience we recommend:

iOS - iOS 15+
- 3 GB RAM

Android - Android 10+
- 3GB RAM

Fire - Fire HD 10 *Plus* (2021)
- Fire HD 11

Minimum requirement: (please note that depending on storage capacity, the gaming experience may be limited)
iOS - iOS 13+
-2GB RAM

Android - Android 8+
-2GB RAM

Fire - Fire HD 10 (2019/2021)
-Fire HD 10 Plus (2021)

Checking available storage space:
Please first check how much storage space is available on your device. You can find this information in the "Storage" or "Storage Space" settings.

Delete old data and apps :
Check if there are any old photos, videos, and documents you can delete or move to external storage or the cloud. Uninstalling apps you no longer use can also free up a lot of space.

Clear cache :
Many apps store temporary data in the cache. You can clear the cache in the app's settings to save storage space. (Android only) Using a memory card: If your device supports it, you can use an external memory card to create additional storage space.

Check for system updates:
Sometimes system updates can help free up storage space by cleaning up inefficient file systems or outdated data.

Reset to factory settings:
If all other methods fail, you can reset your device to factory settings. Please note that this will erase all data on your device, so it's essential that you back up your important data beforehand.

Screen time can be customized at any time. Click the house icon in the menu bar. Then simply adjust the play time to the desired value. You can customize screen time at any time—for example, for a car ride on vacation.

About Edurino

With EDURINO, we aim to produce as resource-efficiently, locally, and environmentally friendly as possible. Therefore, we have a large portion of our products manufactured in Germany. All other products are manufactured by high-quality producers in Asia, and we are currently expanding our production footprint in Europe.

We also already use sustainable materials such as bioplastics made from renewable resources. We're not perfect yet, but we're constantly striving for better solutions and working on them. All our products meet the highest safety standards for children and are regularly tested by various inspection bodies.

Let us work together to create a safe and sustainable environment for our children – after all, they still have their whole lives on this planet ahead of them.

Yes, you will receive an email notification with tracking information once your order has been shipped. We ship with Royal Mail.

Cancellations:
If you wish to cancel your order, please contact our customer service at support_uk@edurino.com immediately. Our packages ship quickly!

Returns: 
We are so confident that you and your child will love EDURINO that we offer a 30 Day Satisfaction Guarantee. If you're not completely satisfied with EDURINO, simply contact our customer service at support_uk@edurino.com within 30 days of purchase. You can return your order for a full refund. Please provide your order number and the reason for your return.

Do you still have questions?

Then send us a message about your concern. Our customer service team will get back to you promptly!

We believe in our products. That's why we offer you a 30 Day Satisfaction Guarantee.